Account Director - Corporate Reporting
BIRMINGHAM
About Emperor
Emperor is for your great ambitions. We're an employee-owned corporate communications and creative agency with more than 240 partners specialising in reporting, brand, digital, employee engagement, change and sustainability.
We want to be the agency of choice for ambitious talent. So, we’re looking for brilliant people who actively want to create great things with us.
Our culture is one where you’re free to do, learn and achieve better. We welcome every partner to experience a sense of belonging; whoever you are, wherever you’re working from, whatever your role. Our values guide how we work every day, with each other, our clients, and suppliers. And with our friendly inclusive environment, effort and empathy, we make the feeling real.
Our Pledges represent commitments from Emperor to each partner designed to promote personal and collective wellbeing, plus raise awareness of and address some of the bigger societal and environmental challenges, nurture our unique culture and make the business a healthier and more responsible place to work.
The wellbeing of our partners is a big focus at Emperor which why we have a dedicated Wellbeing and Pledges Manager to ensure our mind and bodies are working in sync to support our great ambitions.
Our employee-owned status helps us see working life differently, purposefully, and collectively. We’re working toward B-Corp and we’re fully committed to responsible business that leaves a positive footprint for our clients, our partners, communities, and society.
The role
As a member of the Client Services team, you will take ownership in the management of key Annual Reporting projects for high profile clients. You are the external face of the agency and are responsible for communicating our client’s needs to the Creative and Production teams. You will be overseeing and checking the work that is done and pushing projects to completion across multiple deadlines.
You will show great attention to detail and strive to get things right the first time. To get the best out of clients and the wider team, it’s essential to build positive relationships by taking the time to listen and communicating effectively throughout the process.
You will naturally up-sell to clients with your confidence and understanding of their needs. Your ability to plan will keep you one step ahead but are also flexible enough to make changes and problem solve.
What You'll Be Doing In This Role
The responsibilities that we’ll trust you with in the role include:
- Own and project manage multiple Annual Reporting projects with key clients and high budgets across varying deadlines
- Deliver a high standard of service to maintain client satisfaction and exceptional feedback
- Take the lead on all meetings while effectively managing the needs of our clients
- Work collaboratively across all project teams, ensuring timely preparation of all required materials (briefs, paginations, estimates, schedules etc.)
- Lead the delivery at each project stage, coordinating with suppliers, driving realistic conversations around budgets and ensuring that all work has been
- Take ownership for meeting financial targets of each account, as well as utilisation and profitability of your team
- Support the Client Service Director with the financial management of projects ensuring projects run on time, and assist with the client services invoicing
- Ensure all financial processes are followed, with billing schedules, invoices and purchase orders
- Consult with key stakeholders on their areas of specialism to drive strategic development with our clients
- Participate in pitches for new clients while up-selling services and our expertise to existing clients
- Be prepared to offer advice and insight into best practice reporting to your clients to meet their expectations and deliver work to a high-standard
- Monitor team resources against workloads, ensuring that the right resources are in place to deliver on all account deadlines
- Manage and mentor your own team of junior account managers and executives, and those across the department
What you’ll need to be successful in this role
- You have over 5 years agency experience, (2 at AD level) specialising in Annual Reports and strategic communications, working with key accounts and the largest budgets
- You have a broad understanding of latest reporting regulations and best practice trends
- You have strong interpersonal and communications skills, and can build trust and respect both externally and internally
- You possess and demonstrate excellent writing, editing, proofreading skills are essential
- You are positive and with a can-do attitude and a good sense of humour
- You are friendly and a team player who shows flexibility and a non-hierarchical approach with a positive attitude to get the job done well
- Demonstrate our values – Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp
Next steps
If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.